Get help from our team — raise a ticket
Every request is handled through a support ticket, so your issue gets a number, the right specialist and a written record of every reply. Sign in, pick a topic and send it in under a minute.
What do you need help with?
Pick a topic and the ticket form opens already filled in — add a line or two about what you see and send it. Sign in with your IndianSoftwares account if asked.
- Website is downUrgentSite not loading, 500 errors, very slow
- Email not workingCannot send or receive, mail going to spam
- Domain or DNSNot resolving, nameservers, DNS records
- Domain transferTransfer in or out, auth code, lock
- Hosting & cPanelcPanel login, files, databases, WordPress
- SSL certificateNot secure warning, install, renewal
- Payment failedMoney debited but order not active
- Billing & invoicesGST invoice, renewal price, refunds
- Something elseAny other question for our team
Dedicated technical support
Prefer we do it for you? Our engineers set everything up end to end.
- Domain configuration
- DNS management
- Hosting your complete website
One ticket, one thread, nothing lost
- 1
Raise a ticket
Choose a topic, pick the domain it is about and describe what you see. Urgent issues such as a website being down jump the queue.
- 2
Get a ticket number
You receive a ticket number by email straight away. Quote it on anything related so nothing is handled twice.
- 3
Follow the replies
Our replies arrive by email and in My Orders → Support. Answer from the same thread until it is solved.
- UrgentWebsite down, email completely stopped, domain not resolvingPicked up first
- HighPayment debited but service not active, mail going to spamSame business day
- NormalDNS changes, cPanel help, SSL install, transfersWithin one business day
- LowGeneral questions, invoice copies, feature requestsWithin two business days
Existing customers
Sign in to My Orders and open Support to raise a ticket or follow one you already opened. Tickets are tied to your account, so we can see your services and act without asking for details twice.
Your account stays safe
We only act on requests raised from your own account. We will never ask for your password, OTP or card details in a ticket or email.
Careers & partnerships
Job applications: hr@indianbarcode.com. Reseller programme: see the Reseller page and apply online.
New here? Ask our sales team
Not a customer yet? Tell us what you need and we'll reply by email within one business day. Already have an account? Please raise a ticket instead — it reaches the right team faster.