Question 1

How do we activate and configure a reseller account?

Accepted Answer

We activate the account for you. You can then sell through a ready-made storefront or connect your own website using our API. Keep sufficient funds in your reseller wallet — whenever a customer buys through your platform, the product cost is debited from it.

Question 2

What company or KYC documents are required?

Accepted Answer

Add your GST details to the account so you can claim GST benefits. We recommend adding them before your first purchase. No other documentation is needed to start.

Question 3

How do we add funds?

Accepted Answer

Funds are added to your reseller wallet by bank transfer, UPI or card, and we will walk you through it the first time. There is no purchase commitment — you pay only for what your customers buy, and you can withdraw available funds whenever you need to.

Question 4

How does reseller pricing work?

Accepted Answer

You pay the reseller cost price applicable to your account and set your own selling price for your customers. Domains use slab-based pricing: as your total receipts grow through purchases and wallet top-ups, you move into higher slabs and better domain pricing.

Question 5

Can customers search domain availability on our website?

Accepted Answer

Yes. Live availability search is an API call, so results appear on your own pages with your own design.

Question 6

Can registration be fully automated?

Accepted Answer

Yes. Once the customer completes payment on your platform, your system calls the registration API and the domain is registered without anyone touching it.

Question 7

Can renewals be automated through the API?

Accepted Answer

Yes — single and bulk renewals are both API calls.

Question 8

Can transfers be initiated and managed from our website?

Accepted Answer

Yes. Transfer validation, initiation, resending the approval mail and cancelling a transfer are all available through the API.

Question 9

Which domain management functions are available?

Accepted Answer

Registration, renewal, transfer, nameserver changes, child nameservers, WHOIS privacy, theft protection, contact updates and order lookups. The integration documentation lists every available call with its parameters.

Question 10

Is this a complete white-label solution?

Accepted Answer

Yes. The customer-facing side of the service runs entirely under your brand.

Question 11

Can our company be shown as the service provider?

Accepted Answer

Yes. Customer-facing services are branded under your business wherever branding is supported.

Question 12

What appears in public WHOIS / RDAP?

Accepted Answer

Public WHOIS shows the ICANN-accredited registrar for the extension, as the registry requires. Your reseller name is not published in WHOIS — that is a registry rule, not a limitation of the programme.

Question 13

Will anyone else’s name be visible to our customers?

Accepted Answer

No. Registration and renewal emails, invoices, DNS and the customer panel are white-labelled to your brand. Only the registrar field in public WHOIS is fixed by the registry.

Question 14

Can customer emails be sent from our own address?

Accepted Answer

Yes. Registration, renewal and reminder mail can be sent with your brand, sender name and email address.

Question 15

Can we use our own nameservers?

Accepted Answer

Yes. Run ns1.yourbrand.com and ns2.yourbrand.com and set them as the default for every domain you register.

Question 16

Do we need to create glue / child nameservers?

Accepted Answer

Yes, once — and our team gives you the exact steps and checks the records with you. After that, branded nameservers apply automatically to new registrations.

Question 17

Which hosting services can we resell?

Accepted Answer

Shared hosting, cloud hosting, VPS, dedicated servers, reseller hosting, managed hosting, WordPress hosting, business email, SSL, backup and website security.

Question 18

Can hosting accounts be created automatically after purchase?

Accepted Answer

Yes. Supported hosting products are provisioned through the API as soon as payment is captured.

Question 19

Can customers buy domain and hosting together?

Accepted Answer

Yes. Bundle them in one cart; the domain is registered, the hosting account is created and DNS is pointed at it in the same automated flow.

Question 20

Can we create our own hosting packages?

Accepted Answer

Yes. Reseller hosting exists for exactly this — carve your own plans with your own resource limits and names.

Question 21

Do we decide our own selling price and margin?

Accepted Answer

Yes. Cost price is fixed to your account; every selling price is yours to set.

Question 22

Can we resell cloud hosting and cloud servers?

Accepted Answer

Yes, managed cloud plans are part of the catalogue.

Question 23

Can VPS servers be provisioned automatically?

Accepted Answer

Yes, through the API.

Question 24

Can dedicated servers be ordered through the API?

Accepted Answer

Yes. Provisioning time depends on the configuration.

Question 25

Can customers upgrade or downgrade plans?

Accepted Answer

Yes. Some product changes — moving between product families, for example — require a migration rather than an in-place resize; we will tell you which is which before you sell it.

Question 26

Can renewals, cancellations and upgrades be managed through the API?

Accepted Answer

Yes, wherever the product supports the corresponding call.

Question 27

Can customers manage DNS from our website?

Accepted Answer

Yes. You can build the DNS screens into your own panel, or hand customers a single-sign-on link into the white-labelled panel.

Question 28

Can DNS changes be made through the API?

Accepted Answer

Yes — A, AAAA, CNAME, MX, NS, TXT and SRV records can be listed, added, updated and deleted.

Question 29

Can branded nameservers be used for customer domains?

Accepted Answer

Yes, and they can be applied by default at registration.

Question 30

Can a domain be connected to hosting automatically?

Accepted Answer

Yes. At provisioning time your system writes the hosting server’s records, so the site and email work without the customer touching DNS.

Question 31

Which email products can we resell?

Accepted Answer

Business email on the customer’s own domain, plus the larger enterprise mailbox plans.

Question 32

Can mailboxes be created through the API?

Accepted Answer

Yes, as part of the order or afterwards.

Question 33

Can customers manage email from our website?

Accepted Answer

Customers use standard webmail and the usual IMAP/SMTP clients out of the box. If you want mailbox management inside your own panel, that screen is built on your side against the API.

Question 34

Which SSL certificates can we resell?

Accepted Answer

The DV, OV and EV certificates listed in the catalogue, from the major certificate authorities.

Question 35

Can SSL ordering and renewal be automated?

Accepted Answer

Yes, through the API; domain-control validation still happens the usual way.

Question 36

What backup and security products are available?

Accepted Answer

Cloud backup and website security (malware scanning, removal and WAF) — both natural add-ons to a hosting sale.

Question 37

Can these be sold and provisioned automatically?

Accepted Answer

Yes, through the same product-order calls as hosting.

Question 38

Which services have API support?

Accepted Answer

Everything covered in the integration documentation: domains, DNS, hosting, servers, email, SSL, backup, security, customers, orders and pricing.

Question 39

How do we obtain API credentials?

Accepted Answer

From your account settings once the reseller account is active. We share the integration guide with your developers at the same time.

Question 40

Is a sandbox available?

Accepted Answer

Yes. A free demo reseller account gives you the full API against a test environment, so you can build and test without spending wallet funds.

Question 41

Is IP whitelisting required?

Accepted Answer

Yes — API access is locked to the server IPs you nominate. Add your staging and production IPs before you start testing.

Question 42

Do you provide examples or SDKs?

Accepted Answer

The integration guide documents every call with parameters and sample responses. We also share working request examples for the calls most resellers start with: search, register, provision hosting and read order status.

Question 43

Can the whole order process be automated?

Accepted Answer

Yes — payment capture, customer creation, domain registration, hosting provisioning, DNS setup and the welcome email can run end to end with no manual step.

Question 44

What if domain registration succeeds but hosting creation fails?

Accepted Answer

Your system keeps the order open with the domain marked done and the hosting step retryable, and order status is readable from the API. If the failure is on our side, our team fixes it and tells your team what happened.

Question 45

What if the customer pays but the API call fails?

Accepted Answer

The payment stays captured against an order in a pending state, and the provisioning call is retried. We can review the API transaction with you and confirm whether anything was charged to your wallet.

Question 46

Do you provide order-status callbacks?

Accepted Answer

Order and action status is available on demand through the API, which is what most resellers poll after checkout. Talk to us about your specific flow and we will point you at the right calls.

Question 47

Can customers be created automatically?

Accepted Answer

Yes. Your checkout creates the customer and contact records through the API, and they appear immediately in your reseller panel.

Question 48

Can our admin panel manage customer services?

Accepted Answer

Yes. Anything the API exposes can be driven from your own admin screens.

Question 49

Can our support team see order status through the API?

Accepted Answer

Yes — order details, current actions and product status are all readable.

Question 50

Can our system identify upcoming renewals?

Accepted Answer

Yes. Expiry dates come back with the order details, so you can build your own renewal pipeline.

Question 51

Can we send renewal reminders under our brand?

Accepted Answer

Yes. Reminder mail is white-labelled, or you can send it yourself from your own system.

Question 52

Can the customer pay us and our system renew automatically?

Accepted Answer

Yes. Your platform takes the payment and calls the renewal API; the wallet is debited at your cost price.

Question 53

Can domain and hosting renewals be handled independently?

Accepted Answer

Yes, they are separate orders with separate renewal calls and dates.

Question 54

Who provides first-level support?

Accepted Answer

You do. Your customers contact your team, which keeps the relationship — and the brand — entirely yours.

Question 55

Will customers ever need to contact anyone else?

Accepted Answer

No. Your customers deal only with you; your team escalates to us when a problem needs vendor-side action.

Question 56

Can we raise technical issues on a customer’s behalf?

Accepted Answer

Yes, and that is the normal route for anything that needs backend access.

Question 57

Is 24×7 support available to our team?

Accepted Answer

Yes, over chat. Most issues are resolved in the chat itself; where a ticket is raised it is generally addressed within four to six hours.

Question 58

Do we get a dedicated account manager?

Accepted Answer

Not by default, and we would rather say so plainly than promise one. Support is delivered by the technical team, which is available round the clock, and only you or the technical representatives you authorise can open a conversation on your account.

Question 59

Are there extra charges for technical assistance?

Accepted Answer

No. Standard support on the products you resell is included; there is no premium support tier to buy.

Question 60

Does the customer relationship stay with us?

Accepted Answer

Yes, completely. You are the customer-facing company on every order.

Question 61

Will anyone market to our customers?

Accepted Answer

No. We do not market or sell to your customers, and we do not disclose the provider behind your brand.

Question 62

Can invoices, reminders and support mail carry our branding?

Accepted Answer

Yes — invoices, registration and renewal emails, DNS and support communication all run under your brand, with customer support your responsibility.

Question 63

Where do we see product pricing?

Accepted Answer

Domain pricing is on our pricing page, and your reseller cost price for every product is readable in your panel and through the API once the account is active.

Question 64

How do we get the API documentation?

Accepted Answer

We share the full integration guide and sandbox details with your developers when the account is opened. Write to us and we will send them across.

Sell domains, hosting and email under your own brand

Wholesale pricing, full automation, your brand on everything

Your brand, front to back

Wholesale cost, your margin

Prepaid wallet, no commitment

One API for everything

Branded nameservers

Backend support for your team

One account, the whole web-services catalogue

Domain names

Web & WordPress hosting

VPS & dedicated servers

Cloud hosting

Business email

SSL certificates

Backup

Website security

Live in four steps

Open your reseller account

Fund your wallet

Connect your storefront

Sell under your brand

Everything your developers need, over REST

Domains

DNS

Hosting, email, SSL & security

Customers & billing

Your customers talk to you. Your team talks to us.

You own the customer

First-level support is yours

24×7 chat for your team

Tickets in 4–6 hours

Every question partners ask, answered

Reseller account setup

Domain registration, renewal & transfer

White-label domain service

Hosting services

Cloud, VPS & dedicated servers

DNS & nameserver management

Email services

SSL, backup & security

API integration

Automatic order processing

Customer management

Renewals

Customer support

Customer & brand ownership

Pricing & commercial information

Get the reseller pricing and API documentation