Support Policy

Support runs on tickets, so that every question and reply stays in one thread with a ticket number. Sign in to your IndianSoftwares account and raise a ticket under Support. For a question before you buy, use the request-a-quote form or email sales@indiansoftwares.com.

Raise a ticket any time, 24×7 — our team answers Monday to Friday, 10 AM–7 PM IST.

A ticket raised outside those hours is answered when the team is next working.

Support covers the services you bought from us: your account, billing, renewals, domain and DNS settings, and whether a hosting, email or SSL service is working as described.

Dedicated technical support is a separate paid service at ₹2,500 + GST, for when you would like our engineers to do the setup for you. It covers: domain configuration, dns management, hosting your complete website.

A VPS or dedicated server is self-managed unless you have added a management service to it. You control the operating system and everything installed on it, including updates, firewall rules and backups of your data.

If an issue is not resolved, reply on the same ticket and ask for it to be escalated. Keeping it in one thread lets the person reviewing it see the full history.

This page sets out how support works. It does not create a service credit or compensation commitment.